Tuesday, December 24, 2019

Customer Service Gap At Hilton - 1259 Words

Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect. Hilton History Hilton was established nearly 100 years ago in Cisco, Texas (USA) in 1919 by Conrad Hilton and has since continued to grow and remained a leader in the hotel industry. Hilton has expanded its hotel family brand in 1997 by acquiring the Promus Corporation which added the Doubletree, Embassy Suites, Hampton Inn and Homewood Suites (Hilton, n.d.). Hiltons Brand, now either through direct ownership, or franchises isShow MoreRelatedCase Analysis : Hilton Hhonors Citibank Visa967 Words   |  4 PagesHilton HHonors CitiBank Visa Hilton Honors has co-partnered with CitiBank Visa to continue to add additional rewards and benefits to its HHonors members. With the approved enrollment and acquiring of a no annual fee HHonor Citibank credit card, the member will automatically become a silver member and Fast-tracked to Gold if 4 stays are completed within the first 3 months. Hilton will also apply a credit to the HHonors member’s account of 75000 bonus points. If the member stays at a Hilton For everyRead MoreCreating A Diverse And Inclusive Work Environment992 Words   |  4 Pagesorganization is used to describe a network of independent firms that join together, often temporarily, to produce a service or product. Virtual organization is often associated with such terms as virtual office, virtual teams, and virtual leadership. The ultimate goal of the virtual organization is to provide innovative, high-quality products or services instantaneously in response to customer demands (Thomas and Turner, 2016). Diversity-Leaders need to know that they have to build accountability intoRead MoreThe Promotion Of Economic Activities1861 Words   |  8 Pageseconomic activities offered by a business to its clients. Service marketing might include the process of selling telecommunications, health treatment, financial, hospitality, car rental, air travel, and professional services. Examples of Service Marketing can be classified into any of the following but not limited to Airlines, Defense, Education, Entertainment, Health Care (Dental/Hospital), Hotels, Law Firms, Postal Service, Religious Services, etc where â€Å"all economic activity is not a physical productRead MoreEssay on Gap Analysis for Hilton Hotel3045 Words   |  13 Pages3.3 Customer Target and Sample 9 3.4 Data Collection Approach and Response Rates 10 3.5 Data Processing 10 Conclusion 11 Appendix 12 References 15 Introduction The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf 2012). The Hilton HotelRead MoreFactors Affecting Hotel Hotels : A Key Reason For Economic Growth Essay1501 Words   |  7 Pagesrole for Hotel Hilton. In addition there are a number of substitute products and services in the hotel industry which takes actions to make differentiation and uniqueness among competitors. Furthermore the bargaining power of the buyers is relatively higher and existence of large customer base and hotels across Gold coast helps to develop partnership business to make profits. Loyalty programs are to be designed to reduce the power of buyers and increase the profit margin of Hotel Hilton. External factors:Read MoreManaging Customer Perceptions of the Business Environment for Competitive Advantage1743 Words   |  7 Pages Managing customer perceptions of the business environment for competitive advantage By: Toni Hilton, PhD Westminster Business School, UK and Warwick Jones, PhD University of the West of England, UK Journal of Customer Behavior, 2010, Vol. 9, No. 3, pp. 265-281 Article Summary Per Bendapudi and Berry, the environmental influences consumer behavior but does not influence consumers’ trust. Organizations have to research extent of how their marketing environment creates customers’ perceived behaviorRead MoreThe Impact Of Customer Satisfaction On Brand Loyalty2409 Words   |  10 PagesThe Research topic: The impact of Customer Satisfaction on Brand Loyalty in the UK. The case study of Hilton Hotels and Resorts. INTRODUCTION 1.1 BACKGROUND OF THE STUDY Customer satisfaction is arising as a big challenge in the hospitality industry. Brands are introducing and accepting in every good economy, which give an indication that customers are not only giving importance to tangible products and services but they also look for the self-esteem behind the scene.(Sutton, 2003). Dr. MaryRead MoreMarketing Communications Used By Hilton Worldwide3135 Words   |  13 Pagesassignment will analyse the marketing communications used by Hilton Worldwide, to attract and retain customers. It will also discuss the marketing theories and models, demonstrating the awareness of the market within which Hilton Worldwide operates. Marketing Mix Process Hilton Worldwide approaches the process element of marketing mix according to its selected business strategy. The aim of the company is to maintain the process of service provision in a premium levels in a luxurious manner. In mostRead MoreDeveloping Specific Resistance Management Strategies For The Early Stages Of Implementing Change936 Words   |  4 Pagesthroughout this discussion is the importance of proper planning and engagement of stakeholders at the early stages of implementing change. In the realization of this reality through departmental meetings and team member’s surveys, the management team at Hilton needs to plan on adopting specific resistance management strategies which will involve stakeholders mapping, communication, training evaluating feedbacks and monitoring. This system will equally match the set objectives, goals and set vision. ThereRead MoreBusiness Management4681 Words   |  19 PagesHilton Group Presentation Module: Strategic Management (MGT3170) Tutor: Stephane Bignoux Seminar: Thursday, 9am Group members Student Number Syarifah Nadzlira Myra Syed Abdul Rahman M00470174 Syed Nadim Armani Syed Abdul Rahman M00470173 Adefolaju Adeosun M00295266 Suna Balman M00242429 Company   Background †¢Ã¢â‚¬ ¯ †¢Ã¢â‚¬ ¯ †¢Ã¢â‚¬ ¯ †¢Ã¢â‚¬ ¯ †¢Ã¢â‚¬ ¯ †¢Ã¢â‚¬ ¯ †¢Ã¢â‚¬ ¯ Founded in 1946 by Conrad Hilton and based in McLean, VA It is a leading global hospitality company Owns, manages and develops

Monday, December 16, 2019

Learn In Private Institutions In Getting Job Education Essay Free Essays

string(81) " purchase all installations for the instruction and larning procedure by itself\." The current issues in instruction presents which is about the chance of pupils that learn in private establishments in acquiring occupation have been discuss and we look this issues as an of import issues in our instruction in Malaysia. First of wholly, private instruction can be defined as an instruction where parents need to pay for instead than free instruction that was provided by the authorities. It is besides known as an instruction that was provided by a private person or organisation, instead than by the province or public organic structure. We will write a custom essay sample on Learn In Private Institutions In Getting Job Education Essay or any similar topic only for you Order Now It means that it is non operated by the authorities. Private instruction frequently occurs among people who have high economic system position. It has many private instruction establishments in our state and this instruction establishments is classified as private because it is controlled and managed by a non-governmental organisation like Church, Trade Union or concern endeavor or its Governing Board consist largely of members non selected by a public bureau. Normally this establishment was established by the alliance of corporate organic structures which make an investing towards these establishments. But many private establishments receive public subsidies particularly in the signifier of revenue enhancement interruptions and pupils loans from the authorities. In the early 1990s, there were about 200 private colleges but no private university. But in 2011, there is exist 53 private universities including private university colleges, 6 foreign university subdivision campus and more than 500 private colleges. From this information we can see that the figure of private establishments increasing quickly from twelvemonth to twelvemonth. The figure of private university is higher when we compared it with the public university. We can see the dumping of private establishments in our state compared to public establishments. Approximately 50 % of the state ‘s entire third pupil ‘s enrolment population is in private higher instruction establishments. The addition in enrolment population within private higher instruction establishments demonstrated in reeling rise from merely around 15 000 in 1985, to merely approximately 35 000 in 1990 and merely over 320 000 in 2005. The rank of private establishments can be classified based on its grade. Tier is known as a degree of one establishment is ordered. It has six grades where tier 6 is the highest degree and tier 1 is the lowest degree. Tier 6 is known as outstanding and none of the private university in our state is classified in this grade. While for tier 5 it is classs as an first-class grade for illustration University Kuala Lumpur, University Technology Petronas and many more. AIMST University and University Tenaga Nasional is the illustration of university that in the grade 4 which is classified as really good. Tier 3 is classified as good and College University Insaniah is one of the universities in this armored combat vehicle. For tier 2 it is known as satisfactory and tier 1 is weak. It besides has private stitutions that are non rated and it is because they do non hold a specific topographic point or their ain edifice to do as a category. So it is difficult for the authorities to give them th e grade. DEFINES THE ISSUES PROBLEM FACED BY PRIVATE INSTITUTIONS It has many jobs that private establishments need to confront in term of fixing alumnuss, provide the installations and serve the preparation to the pupils. It is because private establishments are to the full operated by their ain organisations without the assisting from the authorities, so they need to happen their ain solutions to give the best services to their pupils. Students that enter to these establishments deserve to acquire the best services as they pay the expensive tuition fees. Therefore, private establishments decidedly faced the job in supplying quality services to their pupils. The chief job that private establishments normally faced is in fixing the alumnuss. They have job in prepared alumnuss that are able to vie globally and have entrepreneurship accomplishments in the universe of work. As we know in public establishments, pupils require to take the topic for entrepreneurship. It is because to supply pupils to be an enterpriser in instance that if they finish their surveies and they still did non acquire work, so they can utilize the cognition that they learn to construct up their ain concern. But in private establishments, these topics are non provided and non compulsory to the pupils to take this topic. So it is one of the jobs that were faced by the private establishments in fixing good and quality alumnuss. Besides that, private establishments besides have jobs in fixing alumnuss that have good communications accomplishments. As we know, normally many pupils that enter to the private establishments have low academic accomplishment and they do non acquire an offered to come in the public establishments and that ‘s why they go to the private establishments. When they have low accomplishment in academic it is difficult to develop good accomplishments among them compared to high achiever pupils. It is difficult for the lector to construct a good communications accomplishments among them. Students in private establishments besides lack of moral values and subjects. It is difficult for the establishments to training pupils because the regulations and ordinance is non excessively tight. Students are free to have on the apparels that they like and they can come in and jump the category whenever they want. Private establishments did non care about their pupils ‘ attending and how their pupil frock. Because of that, the alumnuss from private establishments will miss of moral values compared to public alumnuss. They besides lack of subjects because they can make what they want and like in this private establishments that they pay for. The 2nd job that private establishments normally faced is in term of installations. They can non supply adequate installations for pupils and this is because their disbursement was non plenty and they need to purchase all installations for the instruction and larning procedure by itself. You read "Learn In Private Institutions In Getting Job Education Essay" in category "Essay examples" When they have unequal installations it will do their acquisition procedure non running swimmingly and teacher can non give their best services to the pupils. Facilities besides the large job that private establishments should confront because equipment for acquisition is really of import for pupils ‘ amenitiess. Private establishments can non supply plenty installations because of unequal fiscal. In add-on, pupils besides need to portion the lab installations when they are making some research. It will do pupils experience uncomfortable when they need to portion the equipment with their friends. Besides that, pupils besides will miss of accomplishment when they can non make their research by their ain. It besides will restrict pupils ‘ activities for illustration in making research and as we know lab installations is of import for us to carry on some experiment. For pupils in higher establishments they need to carry on a research to do their acquisition procedure more effectual and to do them more understand about some subject but when private establishments can non function adequate installations, their pupils larning will be limited. Financial job is besides the chief factor why private establishments can non supply plenty lab installations to their pupils because of the expensive monetary value for lab installations. Besides that in some private establishments it besides has little categories. Classroom is the perfect topographic point for the bringing of instruction and larning straight from the trainers to the pupils. However, the extent of available comfort and the environment can excite pupils ‘ attending and credence towards the instructor. The issue of pupils overcrowding and excessively many pupils in a schoolroom are the job that private establishments encounter. Sometime in one category it needs to suit and provide many pupils and it will do pupils experience uncomfortable during their learning procedure. Some private establishments merely have a little edifice for their establishments and they merely have really limited category. Because of inordinate consumption of pupils, the category for the pupils is non plenty and they need to turn up many pupils in a little category. In this instance to cut down this job, private establishments should restrict their pupils ‘ consumptio n and supply more categories for the acquisition procedure. Some private establishments do non hold adequate topographic points to apportion category because of little edifice. The 3rd job that private establishments face is in term of preparation. Most lectors and staff in private establishments have less making and experience compared with the public establishments ‘ lector. Lecturer that was hired in private establishments normally less of instruction technique and some of them do non hold making in learning classs. Lecturer in private establishments normally merely have degree making and merely a few of them that have maestro ‘s making. When they do non hold making and less of instruction technique, their instruction will be less effectual compared to the lectors from public establishments. Private establishments are hard to engage the quality instructors because many instructors fear that there are non unafraid if they work in private establishments. They more prefer to work in authorities sector compared with the private sector because authorities will give them more benefits. Besides that, private establishments besides can throw out them any clip they want. That is why merely the instructor that do non acquire arrangement in authorities want to works in private establishments because of no picks. Some private establishments need to engage instructors that have low makings because the deficit of instructors. When they have less making instructor, pupils besides will acquire less accomplishment. The lector in private establishments besides ever changed several clip for one topic. This is because, there are portion clip lectors in these establishments and frequently have concern to cover with. So a replacing lector will come in alternatively. Sometimes public establishments need to engage the teachers that make a instruction profession as their portion clip occupation. So, the interchanging instructors ever go on and this is the job that private establishments need to confront. Normally, instructors who work half-time in private establishments are merely to gain excess income. Private establishments need to take this type of instructors because of the deficit of instructors ‘ job that they face. Some of the alumnuss from universities besides tried to acquire a occupation as a instructor in private establishments because they know that the demand to be a instructor in private establishments is easy. They normally come from the fresh alumnuss that have no experience in le arning. In add-on when the instructors ever change, it will do the acquisition procedure non goes swimmingly and pupils will be confused due to many instructors with different learning technique. The preparation besides one of the job that need to faced by the private establishments in footings of provide a making and experience instructors. Current WAY TO ADDRESS THE ISSUES ALTERNATIVE WAY TO SOLVE THE ISSUES Based on these jobs, an alternate ways to work out the issues should be taken instantly. To get the better of the issues of the chance of pupils that learn in private establishments in acquiring occupation, the private establishments and the authorities should take an action. Private establishments should implements some stairss to make alumnuss that are non merely able to vie but besides able to make occupation in the universe of work. It means that, private establishments should supply a classs or plan that trained their pupils to be an entrepreneurship like entrepreneurship classs like the public establishments do. This class will fix their pupils in instance when they finish their survey and they do non acquire work. When they have the cognition on how to construct a concern they can make their ain occupation after they finish their survey. This will avoid them from unemployment job. Besides that private establishments should supply the instruction system that relevant with the advancement of the demands from the universe of work. It means that, the course of study of instruction that was provided by the private establishments should suitable with the universe of work presents. Private establishments must fix their pupils to hold a good communicating accomplishment and can get the hang English good. When their pupils have a good communications skill it will give them chance in acquiring occupation compared with the pupils that can non get the hang English good. Because we know that, English is really of import in our universe of work presents. Private establishments besides should guarantee that the classs offered acquire acknowledgment by the authorities. This is because when the classs that were taken by the pupil did non acquire acknowledgment by the authorities, it is difficult for the private establishments ‘ alumnuss to acquire work due to non recognized grade. Private establishments should do certain that all the classs that were provided acquire the acknowledgment foremost by the authorities. Companies normally do non desire to engage alumnuss who have making which is non recognized by the authorities. In order to bring forth alumnuss that have good communications accomplishments, private establishments should supply well-trained lector to learning at that place. They can non engage the instructor harmonizing to the demands but they need to take the best lectors that have making. This is because, pupils that study in private establishments pay for it and they deserve to acquire the best services compatible with the money they spend for it. To bring forth good pupils we need to supply good instructors. Courses on calling planning should be held for alumnuss in assorted Fieldss in order to make a well-trained human capital. Private establishments should be after some classs for their pupils in order to supply a quality graduates in the work field. For illustration they organize a plan like Career and Training Fair for their pupils. Program like this will present them on how to fix for the occupation interviews. Some of them will acquire cognition from this plan. Government besides should take an action in order to work out these issues of acquiring occupation among pupils in private establishments. Government should restrict the gap of private establishments in our state. This is because excessively many private establishments that were set up and for certain graduation from private establishments besides increases. To avoid excessively many unemployment alumnuss, authorities should restrict the blessing from private bureaus to open their private establishments. We can see today the dumping of private establishments in our state compared with the public establishments. The consumption of pupils to come in private establishments besides should be limited in order to work out the issues of unemployment alumnuss. Government should issues the figure of pupils that can be taken by private establishments each twelvemonth so they know how much pupils they can take. Private establishments should take the pupils based on the conditions specified by the authorities. Besides that, authorities should guarantee that private establishments take the qualified teacher to work at that place. Government should put the conditions required by all universities in order to take their teacher to learn at that place. If they take a qualified and experience instructors, they besides will supply best pupils from their establishments. Decision How to cite Learn In Private Institutions In Getting Job Education Essay, Essay examples

Sunday, December 8, 2019

Hemp The Truth About the Earths Greatest Plant Essay Example For Students

Hemp: The Truth About the Earths Greatest Plant Essay Hemp: The Truth About the Earths Greatest PlantIn a perfect world there would be a product that could serve as a fuelsource, a food source, a paper source, a textile source, and this product wouldbe easy to produce in any of its forms. Believe it or not such a product doesexist; it is the plant known as hemp. No tree or plant species on earth has thecommercial, economic, and environmental potential of hemp. Over 30,000 knownproducts can be manufactured from hemp. Hemp was a common crop grown in the U.S. until 1937 when it was unjustlybanned. A common misconception about hemp is that it was banned because it was awidely abused, harmful drug. Hemp was banned because it was a competitive threatto the wood industry. Corporations that profited from the demise of hemp spreadrumors that marijuana was a major drug problem, which it was not at the time. They also propagated a campaign that it was a drug that induced uncontrollableviolence, another complete falsehood. Hemp is the plant scientifically known as cannabis sativa. It isreferred to as hemp when it is grown for its fibers, stem, and seeds. Its leavesand flowers produce the drugs marijuana and hashish. However, sterile breeds ofthe plant are still illegal to grow in the U.S. Literally millions of wild hempplants grow throughout the entire Midwest today. Wild hemp, like hemp used forindustry purposes, is useless as an intoxicant. Yet U.S. drug law states thatone acre of this can result in the owner being sentenced to death. The deathpenalty exists for growing one acre of perfectly harmless, non-intoxicatingweeds!Hemp can produce any product that paper can produce. The difference isthat one acre of hemp can produce four times as much paper as one acre of trees( a study done by the U.S. Department of Agriculture). Also, a crop of treestakes twenty to fifty years to be ready for harvest where hemp is ready toharvest four times as much in just a year. In addition, hemp produces twice asmuch fi ber per acre as cotton. Twenty five percent of all pesticides in theworld are used on cotton, averaging to four pounds of chemicals per acre ofcotton in the U.S. every year. Since hemp is a natural repellent to weeds andinsects, it needs almost no insecticides or herbicides. If it were substitutedfor cotton it could greatly reduce the pesticide usage. Again, hemp can produceanything cotton can and whats more it can produce it better. Levi Strausstested a pair of hemp denim jeans and the results showed hemp jeans to be 65%more durable than the average store bought pair. Hemp produces more biomass than any other plant that can be grown in theU.S. This biomass can be converted to fuel in the form of clean-burning alcohol,or non-sulfur man-made coal. It is estimated that if hemp were widely grown inthe U.S., it could supply 100% of the nations energy needs. Hemp seeds are also a source of many products. The seeds contain highprotein oil that can be used for human and animal consumption. Hemp oil is notintoxicating. Extracting hemp oil is cheaper than processing soy beans and itcan be processed and flavored in any way that soy beans can. Hemp oil can alsobe used to make butter, cheese, and tofu. In addition to food products, hemp oilcan be used to make paint, varnish, ink, and plastic substitutes. One of the many high points of hemp is that its easily grown. Unlikealmost all hemp substitutes, hemp can be grown in all fifty states. During theSecond World War, the government temporarily re-legalized hemp so farmers couldgrow it for the war effort. Hemp helped win World War II!It is high time for this country to take a second look at this product. .uce7c764763a9b96377162b4f181d7d66 , .uce7c764763a9b96377162b4f181d7d66 .postImageUrl , .uce7c764763a9b96377162b4f181d7d66 .centered-text-area { min-height: 80px; position: relative; } .uce7c764763a9b96377162b4f181d7d66 , .uce7c764763a9b96377162b4f181d7d66:hover , .uce7c764763a9b96377162b4f181d7d66:visited , .uce7c764763a9b96377162b4f181d7d66:active { border:0!important; } .uce7c764763a9b96377162b4f181d7d66 .clearfix:after { content: ""; display: table; clear: both; } .uce7c764763a9b96377162b4f181d7d66 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uce7c764763a9b96377162b4f181d7d66:active , .uce7c764763a9b96377162b4f181d7d66:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uce7c764763a9b96377162b4f181d7d66 .centered-text-area { width: 100%; position: relative ; } .uce7c764763a9b96377162b4f181d7d66 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uce7c764763a9b96377162b4f181d7d66 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uce7c764763a9b96377162b4f181d7d66 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uce7c764763a9b96377162b4f181d7d66:hover .ctaButton { background-color: #34495E!important; } .uce7c764763a9b96377162b4f181d7d66 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uce7c764763a9b96377162b4f181d7d66 .uce7c764763a9b96377162b4f181d7d66-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uce7c764763a9b96377162b4f181d7d66:after { content: ""; display: block; clear: both; } READ: MIXED EMOTIONS EssayAfter reading these facts I challenge anyone to come up with a reason tomaintain the hemp prohibition. Two of our founding fathers, George Washingtonand Thomas Jefferson, were hemp advocates. They said hemp was a necessity to thesuccess of our nation. Now we have an even greater cause than that; the successof the planet. We cannot continue to butcher our forests and pollute our soiland water with chemicals to meet the demands of our every day lives. In turn wewill never be able convince enough people to change the way they live to do anygood. Fortunately, we have the perfect solution right under our noses: hemp. However, this solution will not do us any good until people realize itspotential, and this will only happen if the word is spread. I can only hope thatenough people are educated before its too late. Make the most of the hemp seed, sow it everywhere. George WashingtonSocial Issues